Terms of Service

Last Updated: November 2, 2026

Overview

Welcome to Firm Pets.

This website is operated by Firm Pets. Throughout this website, the terms “we,” “us,” and “our” refer to Firm Pets.

Firm Pets provides access to its official website, firmpets.com, including all information, products, tools, features, and services available through the website (collectively, the “Services”), subject to your acceptance of these Terms of Service.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms of Service and our other applicable policies.

If you do not agree with these Terms, please discontinue use of the website.

1. Online Store Terms

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website and Services only for lawful purposes.

You must not:

• Use our products or Services for illegal or unauthorized purposes.

• Violate applicable laws or regulations.

• Introduce viruses, malware, or malicious software.

• Attempt to compromise website security.

• Interfere with other customers' access to our Services.

• Submit fraudulent or misleading information.

Violations may result in restrictions or termination of access to our Services, where permitted by applicable law.

2. General Conditions

We reserve the right to refuse or restrict service where legally permitted, including when necessary to prevent suspected fraud, misuse, or unlawful activity.

You agree not to reproduce, duplicate, copy, distribute, sell, resell, or commercially exploit any protected portion of our website or Services without prior written authorization, except where permitted by applicable law.

We may modify website features, product offerings, or operational procedures as reasonably necessary.

3. Accuracy and Completeness of Information

We make reasonable efforts to provide accurate, complete, and current information throughout our website.

However, occasional inaccuracies, omissions, or outdated information may occur.

Content provided on the website is intended for general informational and shopping purposes.

We reserve the right to correct inaccurate information, update product descriptions, and revise website content where appropriate.

Customers should review product descriptions and specifications carefully before completing a purchase.

4. Prices and Service Modifications

All product prices are displayed in U.S. dollars (USD) unless otherwise indicated.

Prices, promotions, availability, and product offerings may change without prior notice.

Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout before an order is submitted.

We reserve the right to:

• Modify product prices.

• Update product selections.

• Introduce or discontinue promotions.

• Suspend or discontinue specific products.

• Make reasonable changes to website features or Services.

Any changes to an accepted order will be handled in accordance with applicable law and our published policies.

5. Products and Availability

Firm Pets offers pet-related products, including pet toys, dog and cat accessories, bird toys, fish and aquarium supplies, interactive products, and other everyday pet essentials.

Certain products may be available exclusively through our online store.

We aim to display accurate product descriptions, images, colors, dimensions, features, and specifications.

However, appearance may vary slightly depending on your device's display settings, manufacturing variations, or product updates.

We cannot guarantee that every product will remain continuously available.

We reserve the right to limit quantities, discontinue products, or cancel orders where permitted by applicable law.

If we cannot fulfill an accepted and paid order, we will arrange an appropriate refund or other resolution consistent with applicable law.

6. Pet Product Safety and Responsible Use

Customers are responsible for choosing products appropriate for their pets' species, breed, size, age, behavior, environment, and individual requirements.

For safer product use, we recommend:

• Reading all product labels, instructions, and safety information.

• Supervising pets when using toys or accessories where appropriate.

• Inspecting products regularly for wear, damage, or loose components.

• Removing damaged or deteriorated products from use.

• Keeping small components away from pets that may accidentally swallow them.

• Using aquarium equipment and supplies according to the manufacturer's instructions.

• Following applicable age, size, species, and usage recommendations.

No toy or accessory is suitable for every animal.

Product suitability depends on the individual pet and the circumstances of use.

If you are uncertain whether a product is appropriate for your pet, consult a qualified veterinarian or appropriate animal care professional.

Nothing in this section limits rights or remedies available for defective or unsafe products under applicable law.

7. Billing, Shipping, and Account Information

When placing an order, you agree to provide accurate, current, and complete billing, payment, shipping, and contact information.

You are responsible for reviewing your order details before completing checkout.

You agree to update relevant account information when necessary.

We may contact you regarding:

• Order confirmation.

• Payment verification.

• Shipping arrangements.

• Delivery concerns.

• Product availability.

• Customer service inquiries.

We reserve the right to refuse, limit, or cancel orders where reasonably necessary and legally permitted.

Any applicable refunds for canceled orders will be processed in accordance with our Return & Refund Policy and applicable law.

8. Payments and Checkout

Available payment methods are displayed during checkout.

Payment transactions may be processed through Shopify or authorized third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment providers may apply their own terms, verification procedures, security requirements, and privacy practices.

We are not responsible for independent payment provider interruptions beyond our reasonable control, but this does not affect our responsibilities under applicable law.

9. Third-Party Services and External Links

Our website may contain links to third-party websites or provide access to external services, applications, integrations, and payment systems.

These services may operate independently and maintain their own terms, conditions, and privacy policies.

We do not control or guarantee the content, availability, accuracy, or practices of unaffiliated third-party websites.

Customers should review the applicable policies before using external services.

Nothing in this section excludes liability that cannot legally be excluded.

10. Customer Reviews, Feedback, and User Content

Customers may have opportunities to submit reviews, feedback, photographs, comments, suggestions, or other content through our website.

By submitting content, you confirm that:

• You have the right to submit the material.

• Your content does not violate another person's intellectual property or privacy rights.

• Your submission is not fraudulent, misleading, defamatory, or unlawful.

• Your content does not contain malware or harmful code.

You retain ownership of your original content.

By submitting content for publication, you grant Firm Pets a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with operating and promoting our Services, subject to applicable law.

We may moderate or remove unlawful, abusive, misleading, infringing, or otherwise inappropriate submissions.

11. Personal Information and Privacy

Our collection, processing, use, and protection of personal information are explained in our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable privacy laws.

Please review our Privacy Policy for information about data collection, payment processing, website functionality, and your privacy rights.

12. Errors, Inaccuracies, and Omissions

Despite our efforts to maintain accurate website information, occasional errors may occur involving:

• Product descriptions.

• Prices and promotions.

• Shipping charges.

• Product specifications.

• Inventory availability.

• Estimated delivery information.

We reserve the right to correct errors, update inaccurate information, or cancel affected orders where permitted by applicable law.

If an error materially affects an accepted order, we will handle the situation in accordance with applicable consumer protection requirements.

13. Prohibited Uses

You agree not to use our website or Services for any activity that:

• Violates applicable laws or regulations.

• Involves fraud, impersonation, or identity theft.

• Infringes intellectual property rights.

• Harasses, threatens, or discriminates against others unlawfully.

• Uploads malware, viruses, or destructive software.

• Attempts unauthorized access to accounts, servers, or databases.

• Disrupts website functionality or security.

• Collects customer information without authorization.

• Circumvents security measures or access restrictions.

• Submits materially false or misleading information.

We may suspend or restrict access in response to prohibited activity where permitted by law.

14. Disclaimer of Warranties

We make reasonable efforts to maintain the functionality, reliability, and security of our website.

However, we do not guarantee that access to our Services will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, the website and its general informational features are provided on an “as available” basis.

Product warranties, if any, will be governed by the applicable product description, manufacturer terms, and mandatory consumer protection laws.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot lawfully be waived.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Firm Pets will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of, or inability to use, the website or Services.

This limitation applies only to the extent legally permitted.

Nothing in these Terms excludes or restricts liability for matters that cannot lawfully be excluded or limited, including applicable statutory consumer rights.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Firm Pets from third-party claims, damages, liabilities, and reasonable expenses arising from:

• Your unlawful use of our Services.

• Your material violation of these Terms.

• Your infringement of another person's legal rights.

• Fraudulent or intentionally harmful activities conducted through your account.

This provision does not apply to claims caused by our own unlawful conduct or where indemnification would otherwise be prohibited by applicable law.

17. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect to the fullest extent permitted by law.

18. Termination of Services

We may suspend, restrict, or terminate access to our Services when reasonably necessary due to:

• Material violations of these Terms.

• Fraudulent or unlawful activity.

• Security concerns.

• Unauthorized use of website systems.

• Repeated misuse of our Services.

Termination does not eliminate rights or obligations that arose before termination, including outstanding payment obligations, approved refunds, and applicable consumer rights.

19. Entire Agreement

These Terms of Service, together with our applicable policies and legal notices, constitute the agreement governing your use of our website and Services.

Related policies may include:

• Privacy Policy.

• Return & Refund Policy.

• Shipping Policy.

• Contact Information.

• Other applicable notices published on our website.

If a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

20. Governing Law

These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the applicable laws of the State of Maryland, United States, without regard to conflict-of-law principles, except where applicable federal law or mandatory consumer protection laws require otherwise.

Nothing in these Terms is intended to limit or waive any consumer rights or protections that cannot legally be excluded under applicable federal, state, or local law.

21. Changes to These Terms

Firm Pets may periodically update these Terms of Service to reflect changes to our website, products, business practices, or applicable legal requirements.

The most current version will be published on this page.

The revision date at the top of the document indicates when these Terms were most recently updated.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Services following the effective date of updated Terms constitutes acceptance to the extent permitted by applicable law.

22. Contact Information

For questions regarding these Terms of Service, website usage, products, orders, or customer support, please contact us using the information below.

Firm Pets

Official Website: https://firmpets.com

Customer Support Email: downtoncanwell911@hotmail.com

Business Address:

2169 Kyle Green Rd
Abingdon, MD 21009
United States

For assistance, please email our customer support team with your inquiry and relevant order information, if applicable.